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Professionals Prowest Real Estate

175 High Road Willetton

08 9457 5733

08 9457 9844


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Privacy Policy

Professionals Prowest Real Estate is committed to complying with its obligations under the Privacy Act, 1988 and the associated Australian Privacy Principles (APPs).

Application of the APPs to this Real Estate Agency

1. We are bound by the APPs either as a consequence of being an organisation with an annual turnover of more than $3 million or due to the fact that we derive a benefit, service or advantage by the collection or disclosure of information and opinions about individuals whose identity is apparent or can be ascertained.

2. We will not collect personal information unless it is reasonably necessary for, or directly related to, one or more of our functions or activities.

3.  Our designated Privacy Officer is:
Denise McKellar (Office Manager)
(08) 9457 5733

4.  We, through our Privacy Officer, are happy to provide further details as to the extent to which we are required to comply with the APPs should any person wish.  Alternatively, further details of the obligations imposed upon organisations under Australia’s privacy laws can be obtained directly from the Office of the Australian Information Commissioner (Commissioner) or by reference to the APPs and the Commissioner’s associated guidelines at www.oaic.gov.au

5.  The types of information held by this Real Estate Agency:

Ways in which this real estate agency collects personal information

6.  This real estate agency collects personal information:

The primary purpose for which this real estate agency holds information

7.  We hold the information referred to above for the purpose of enabling us to conduct the services that we provide to our customers, sellers, buyers, lessors and tenants, to enable us to market the provision of those services and to conduct our business.  In particular:

Right to gain access to personal information held by this real estate agency and our complaints handling processes

8.  Information that is stored by us about an individual is stored in a reasonable state of security.

9.  Pursuant to the APPs, persons have certain rights to obtain access to personal information held by us with respect to that individual.  Subject to the relevant exemptions contained in the APPs and subject to an individual providing sufficient proof of his or her identity this real estate agency will provide access to information that it holds relating to an individual.  This real estate agency reserves the right to charge a fee for the provision of this information based on the administrative cost of supplying the information requested.  Further details as to these costs and the ability to access information held by us can be obtained by contacting our Privacy Officer.

10.  This real estate agency requests, for the purposes of clarity, that any requests for access to personal information be made in writing addressed to the agency’s Privacy Officer.

11.  We will generally provide access to information by providing to the individual concerned copies of relevant documents.  Where, for reasons of volume or otherwise, providing copies of documents is not practical, we will make arrangements for the individual concerned to attend at our offices to carry out a physical inspection.

12.  Wherever possible, we will provide copies of documents or access to the information that we hold with respect to an individual within 14 days of the receipt of the relevant request.  In the case of more complex requests we will endeavour to provide access to the information within a period of 30 days.

13.  If individuals believe that information held relating to them is incorrect they are entitled to request, by contacting our Privacy Officer, that we correct that information.

14.  Should we believe that we are entitled to refuse a request to access information or to make corrections we will provide written reasons for our decision.

15.  If you are dissatisfied with the manner in which we deal with your personal information or should you wish to make a compliant regarding our compliance with privacy laws, please contact our Privacy Officer in writing.

Further information

16.  Should any person wish to obtain further information with respect to the type of personal information we hold, the purposes for which we use that information and/or the way in which we manage that information, please contact our Privacy Officer at the contact details set out above.

Changes to our Privacy Policy

17.  This document sets our current privacy policy.  This policy will be reviewed from time to time and will be maintained in an up-to-date form.  Any changes to this policy will be posted on the relevant section of our website.

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