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Prowest Real Estate

175 High Road Willetton

08 9457 5733

08 9457 9844

admin@prowest.com.au

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Information for Current Tenants

Tenant Portal
Tenants can check their rental details online (including rent status and contact details for their Property Manager). Find out more at prowest.com.au or email your Property Manager.

Office Hours
Our office is open from Monday to Friday between 9am and 5pm. On weekends we have an afterhours phone answering service. One of our friendly Property Managers will receive the message and will answer and act on emergencies.

Electricity, Gas and Telephone
All tenants will need to have the electricity, gas (if applicable) and telephone (if desired) connected at the beginning of their tenancy. This can be done by phone:
Telephone – Telstra – 13 22 00
Electricity – Synergy – 13 13 53
Gas – Alinta – 13 13 58
Accordingly these services will need to be cancelled at the end of tenancy.

Rental Payments
You need to pay your rent two (2) weeks in advance at all times. If at any time you are unable to make a rental payment please contact your Property Manager. If we do not receive your rental payment and you have not contacted us, then this may lead to you being issued with a Breach/or Termination Notice. So please let us know if you are going to be late with a rental payment due to a unique set of circumstances.

Property Condition Report
This report is very important to you as it outlines the condition of the property at the commencement of your tenancy and the report will be used when you vacate the property, to determine if there are any variations that you need to reinstate.
We will provide you with two (2) copies of this report when you sign the tenancy agreement. You should review the report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.
It is also very important that after you have reviewed the report that you return it to us within seven (7) days of the commencement of your tenancy, retaining the second copy for your records.

Rental Bond
Your rental bond will be lodged with the WA Bond Administrator and is held as security against any unpaid accounts or damage to the property. Shortly after lodgement, you will receive confirmation from the Bond Administrator with a Rental Bond Registration Number.
Your rental bond will be refunded to you as soon as possible after you have vacated the property and the Final Property Inspection Report has been completed by your Property Manager; provided that your rent is up to date and there is no monies owing for cleaning or repairs to the property.

Inspections during your Tenancy
During the course of your tenancy, your Property Manager will inspect your property regularly. The first inspection is after six (6) weeks and quarterly after that. We will contact you in advance to arrange a convenient time and will always ensure that you get at least seven (7) days’ notice in writing.

Repairs and Maintenance
All request for repairs and maintenance must be sent through to our office in writing. To log a repair request you can either email your Property Manager or fill in the Maintenance Request Form on our website.
In the event of an urgent repair required outside office hours, you can leave a message for one of our Property Managers and they will get back to you if it is an emergency.
Emergencies are:
– Gas leaks
– Water Hygiene
Your Property Manager will respond to your request for all non-urgent repairs within one to two (1-2) business days, however, in many instances it will be necessary to obtain the owner’s approval before work can commence.

Keys
We will retain a duplicate key in a secure location at our office. The reason we do this, is in case we need to secure access in an emergency.
If you do want to change any of the locks at the property, you will need to speak to your Property Manager PRIOR and then supply us with a spare set of the new keys.

Insurance
The owner’s insurance cover on the property does NOT extend to cover for your belongings. We strongly suggest that you take out Compressive Contents Insurance to cover your belongings against fire, theft and other perils.
In the event that you, another occupier, or visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner’s insurance cover.

Sub-leasing
Your tenancy agreement states the maximum permissible number of people who can occupy the property. If there is any change in either the original occupants or any additional occupants, please notify your Property Manager.
Unfortunately, you are not allowed to sub-let your property without the owner’s consent. So if you would like to sub-let your property, talk to your Property Manager first.

Termination of a Tenancy Agreement
Your Tenancy Agreement is a legal contract providing protection for both you and the property owner. You can only terminate this agreement in one of the following ways:
If you intend to vacate at the end of your tenancy agreement, you are required to give two (2) weeks written notice to us prior to the expiry of your agreement. Once the fixed term has expired, unless you have been given notice to the contrary, you may continue living at the property. If you intend to vacate after your tenancy agreement has expired you must give 21 days’ written notice in advance.
If any unforeseen circumstances arise and you have to vacate the property prior to the expiration of you Tenancy Agreement, please contact your Property Manager immediately.
In this situation we will endeavour to find another tenant to take over your tenancy obligations. If this occurs, you will be responsible for the following:
– Payment of all rent until another suitable tenant moves into the property
– Payment of the letting fee
– Payment of any cost incurred by the landlord for advertising the property
A Vacating Notice may be sent to us using one of the following methods:
– Posted to PO Box 100, Parkwood WA 6147
– Hand delivered to 175 High Road, Willetton WA 6155
– Faxed to us on (08) 9457 9844
Unfortunately, we cannot receive Vacating Notice by email or over the phone as they are not legally permissible.

Helpful Links
Provided by The Department of Commerce
Tenancy Video links
English – Part 1, Part 2 and Part 3
English – Part 3 (Ending a Tenancy)
Swahili
Malay
Farsi
Dinka
Burmese
Mandarin

Tenancy Video Transcripts
English
Arabic
French
Italian

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