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Prowest Real Estate

175 High Road Willetton

08 9457 5733

08 9457 9844

admin@prowest.com.au

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After Hours Emergencies for Current Tenants

AFTER HOURS EMERGENCY – What Tenants need to Know

An emergency is a serious, unexpected, or dangerous situation requiring immediate action. Any situation posing an immediate threat to your health, the environment, or that may cause further damage to the property if left unattended, is considered an emergency.

WHAT IS AN EMERGENCY EXAMPLE?

In the event of an emergency at your property please refer to the following emergency guide:

BREAK IN, ROBBERY AND OR DAMAGE TO GLASS…..

Contact the police on 000 or 131 444 and file a report, you will need to obtain a police report number. If a police report number is not available to the landlord for insurance purposes, the tenant may be liable for the cost of the repair.

Contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message will then be sent to one of our Property Managers

GAS HOT WATER SYSTEM IS NOT WORKING…..

Check pilot light to see if it is on, if it is not on please re-light. If you don’t know how to do this the instructions are on the inside panel of the hot water system.  Google is also a great resource.

Contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message will then be sent to one of our Property Managers

IF AN ELECTRIC HOT WATER SYSTEM…..

Check that all switches are turned to ON in the electrical meter box. If they are not switched on please switch them back on and check if the hot water system is now working.

Contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message will then be sent to one of our Property Managers

GAS LEAK/SMELL OF GAS…..

CONTACT ALINTA GAS 131 352, they will give you instructions on what to do.  If they are unable to assist, see below.

Contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message will then be sent to one of our Property Managers

WATER LEAK-WATER IS BURSTING OUT…..

Turn water off at mains, if leaking roadside of water meter please call 131 385 immediately.  The mains tap is usually located at the front of the property.

Contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message will then be sent to one of our Property Managers

BLOCKED TOILET…..

If there is only one toilet on the property and it is unable to be used at all, please contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message with then be sent to one of our Property Managers

If there are 2 toilets, please use the only working toilet and report the problem to our office during business hours

FIRE…..

Call 000 and leave the house immediately.  Contact Professionals Prowest Office on 9457 5733 and leave an emergency message with our after-hours service.  A text message will then be sent to one of our Property Managers

LOCKED OUT OF THE HOUSE…..

If during office hours call the office on 9457 5733.  Spare keys are available at the office. We require a bond of $150 and Identification, returnable to you on our receipt of the spare keys. Loan keys must be returned same day, before the office closes.

If after hours or on weekends/holidays you will need to call a locksmith to help you back into the property. You will be responsible for all costs and will be required to provide to the office a new key if the barrel is changed.

STORM  DAMAGE/FLOODING

Contact the State Emergency Service on 132 500 for urgent assistance.

THE FOLLOWING ARE NOT CONSIDERED EMERGENCIES:

These issues will of course require our prompt attention during normal working hours.  Please report all such issues in writing to the office, either through our online Maintenance Request Form at www.prowest.com.au  or via email directly to admin@prowest.com.au.

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